Refunds and Returns Policy
Effective Date: February 17, 2025
At Bubsigownie, we strive to provide a luxurious and seamless shopping experience for our customers. If you are not completely satisfied with your purchase, we offer a comprehensive refunds and returns policy to ensure your confidence when shopping with us.
Please read the following policy carefully before requesting a return or refund.
1. Eligibility for Returns & Exchanges
To qualify for a return or exchange, your order must meet the following conditions:
✅ Return Window: You can return eligible items within [X] days from the date of delivery. Returns requested beyond this period will not be accepted.
✅ Condition: Items must be unused, unopened, and in their original packaging with all seals, labels, and accessories intact.
✅ Proof of Purchase: A valid order confirmation, invoice, or receipt is required for all return requests.
✅ Return Authorization Required: Returns must be approved by our customer service team before being shipped back. Unauthorized returns will not be processed.
✅ Non-Returnable Items: The following products cannot be returned or refunded:
- Opened or used perfumes and fragrances (for hygiene reasons).
- Gift Cards & Store Credit Vouchers (non-refundable).
- Final Sale & Clearance Items (marked as non-returnable).
- Personalized or custom-made items (e.g., engraved packaging).
📌 If your return does not meet the eligibility criteria, it will be rejected, and no refund will be issued.
2. How to Initiate a Return
To start a return, follow these steps:
Step 1: Contact Customer Support
📧 Email info@bubsigownie.com with your order number, product details, reason for return, and photos (if applicable).
📞 Call our support team at (504) 861-0138 for further assistance.
Step 2: Receive Return Authorization
Once approved, we will provide you with a Return Authorization (RA) number and detailed return instructions. Returns without an RA number will not be accepted.
Step 3: Pack & Ship Your Return
- Securely package the item in its original packaging with all accompanying materials.
- Use a trackable and insured shipping method to return the product. Bubsigownie is not responsible for lost or damaged return shipments.
- Customers are responsible for return shipping costs, except in cases of incorrect or defective items.
Step 4: Inspection & Refund Processing
Once we receive your return, our team will inspect the item and process your refund within [X] business days. You will receive a confirmation email once the refund is issued.
📌 Refunds will only be processed to the original payment method used at checkout.
3. Refund Policy
After the return has been approved and inspected, the refund will be issued as follows:
✔ Full Refund: Provided for items returned in their original, unused condition with all packaging intact.
✔ Partial Refund: May be issued if the item is returned with missing components, damage, or signs of use.
✔ Refund Processing Time: Refunds are typically processed within [X] business days but may vary depending on your bank or payment provider.
📌 Shipping fees, customs duties, and transaction charges are non-refundable.
4. Exchanges & Replacements
- Defective or Incorrect Items: If you receive a damaged, defective, or incorrect product, notify us within [X] days of receiving your order. We will replace it at no cost.
- Fragrance Sensitivity & Exchanges: Due to hygiene reasons, we do not offer exchanges based on scent preference. We recommend ordering a sample size before purchasing a full bottle.
📌 If the item you want to exchange is out of stock, a refund or store credit will be issued.
5. Order Cancellations & Modifications
✔ Order Cancellation Before Processing: You may cancel your order within [X] hours of purchase for a full refund.
✔ After Order Processing: Once an order has been processed or shipped, it cannot be canceled. You will need to follow the return process after receiving the order.
✔ Address or Order Changes: If you need to modify an order, please contact us within [X] hours of purchase.
📌 Bubsigownie reserves the right to cancel orders due to pricing errors, stock unavailability, or suspected fraudulent activity.
6. Special Circumstances (Lost, Stolen, or Damaged Packages)
🚨 Lost or Stolen Packages: Bubsigownie is not responsible for lost or stolen packages marked as “Delivered” by the shipping carrier. We recommend selecting a secure delivery location or opting for signature confirmation.
🚨 Damaged Packages: If your order arrives damaged, please take clear photos of the package and item and contact us within [X] days for a resolution.
🚨 Delayed Refunds: If your refund has not been received after [X] business days, check with your bank or payment provider before contacting us.
📌 Customers are responsible for filing claims with the carrier for lost or stolen shipments.
7. Contact Us
For any questions regarding returns, refunds, or exchanges, reach out to our customer service team:
📍 Address: 6368 Convent Station St, Convent, Louisiana
📞 Phone: (504) 861-0138
📧 Email: info@bubsigownie.com
🌐 Website: bubsigownie.com
🔒 Your satisfaction is our priority. Shop with confidence at Bubsigownie!